Shipping policy

Last updated: 27 July 2026

This Shipping Policy explains the dispatch process, estimated delivery timeline, shipping charges, COD availability, order tracking and delivery-condition claim requirements for orders placed with Zyvira.

Order Dispatch

Most confirmed orders are generally prepared and dispatched within 24–48 hours.

COD and Partial COD orders may require additional confirmation or verification before dispatch.

Dispatch may take longer during major sales, public holidays, unusually high order volumes, severe weather, courier disruption or exceptional operational circumstances.

Orders are dispatched from Ahmedabad, Gujarat, India.

Estimated Delivery Time

After dispatch, estimated courier transit time is generally 3–7 business days.

The total estimated order journey normally includes:

  • 24–48 hours for order preparation and dispatch; and
  • Approximately 3–7 business days for courier transit after dispatch.

Delivery timing can vary according to destination, PIN-code serviceability, courier capacity, remote-location routing, weather, public holidays, transportation conditions and other factors outside Zyvira's reasonable control.

Delivery estimates are not guaranteed dates. Please place orders early when jewellery is required for a wedding, festival, birthday, travel plan or another date-specific occasion.

Shipping Charges

Free standard shipping is available on eligible orders above ₹799.

This means an eligible cart value of ₹800 or more qualifies for free standard shipping.

For orders of ₹799 or below, the applicable shipping charge will be displayed during checkout before the order is placed.

Any express-shipping or special-delivery charge, where available, will also be displayed during checkout.

Cash on Delivery and Partial COD

COD may be available for eligible orders and serviceable PIN codes.

COD availability may depend on:

  • Delivery location and PIN code
  • Courier serviceability
  • Order value
  • Product eligibility
  • Previous order history
  • Required order verification

Zyvira may require a partial advance payment for certain COD orders. The remaining amount will be payable at delivery.

The payment options and COD conditions displayed or communicated for your order are the applicable conditions for that order.

Order Tracking

When tracking information becomes available, it may be shared through the email address, SMS number or WhatsApp number provided with the order.

Courier tracking may take time to update after dispatch. A new tracking number may show limited movement until the delivery partner completes the first scan.

Delivery Address

Please provide a complete and accurate:

  • Recipient name
  • House, building, street and area details
  • Landmark where required
  • City, state and correct PIN code
  • Active mobile number

Contact Zyvira Support immediately if you notice an address error. Address changes are not guaranteed after packing, courier processing or dispatch begins.

Zyvira is not responsible for delays caused by an incorrect, incomplete or inaccessible delivery address or an unavailable recipient.

Delivery Attempts and Undeliverable Orders

The courier partner may contact the customer or attempt delivery according to its operational process.

Please respond to courier calls and delivery messages. An order may be returned to origin when delivery cannot be completed because of repeated failed attempts, customer refusal, an incorrect address or an unavailable recipient.

Re-dispatch of a customer-caused returned parcel may require payment of the applicable shipping charge.

Damaged, Tampered, Wrong or Incomplete Parcel

Please inspect the outer parcel before and during opening.

For a claim involving a damaged, tampered, wrong, defective or incomplete delivery:

  1. Record one continuous unboxing video before opening the parcel.
  2. Show the unopened parcel and shipping label clearly.
  3. Record the entire opening process without cuts, pauses or hidden sections.
  4. Show every product, component and packaging item received.
  5. Contact Zyvira within 3 calendar days of delivery.

Keep the parcel, shipping label, packaging, invoice and products safely until the review is completed.

Delivery-condition claims are reviewed according to Zyvira's Return and Refund Policy.

Courier Delays

Zyvira will assist with available tracking and courier information. However, unavoidable delays after dispatch may occur because of:

  • Severe weather or natural events
  • Public holidays
  • Remote-location routing
  • Transportation disruption
  • Local restrictions
  • Courier-network capacity
  • Incorrect address or customer unavailability
  • Other circumstances outside reasonable operational control

Shipping Support

For faster assistance, share your order number, registered contact details, tracking number and a clear explanation of the issue.

Email: hello@zyvirastyle.com
WhatsApp/Phone: +91 92135 57892
Support hours: Monday–Saturday, 10:00 AM–7:00 PM IST