Shipping Policy

Please read our shipping and delivery terms carefully.

Zyvira

At Zyvira, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 3–5 Business Days after successful payment confirmation or order verification.

• Orders placed on weekends or public holidays may be processed on the next working day.
• Cash on Delivery (COD) orders may require additional confirmation before dispatch.
• During high-demand periods, sales events, or holidays, processing times may be slightly extended.
• Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (if applicable).

2. Shipping Methods Available

We partner with reliable courier and logistics providers to ensure secure delivery of your orders.

Available shipping options may include:

• Standard Shipping
• Express Shipping (if available at checkout)
• Cash on Delivery (selected locations only)
• Local Delivery (if applicable)

Shipping options available for your order will be displayed during checkout based on your delivery location.

3. Delivery Timeframes

Estimated delivery times depend on your shipping address and selected shipping method.

Domestic Orders (India)

• Metro Cities: 5–7 Business Days
• Other Cities/Towns: 7–9 Business Days
• Remote Areas: 8–10 Business Days

Express Shipping (if available)

• 2–3 Business Days

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

4. Shipping Costs

Shipping charges are calculated based on order value, location, package weight, and selected shipping method.

• Standard Shipping: ₹49 to ₹79
• Express Shipping: ₹99 to ₹149
• Free Shipping on orders above ₹499

Final shipping charges, if any, will be displayed at checkout before payment.

5. Tracking Information

Once your order is shipped, tracking details will be shared through your registered email address, SMS, or WhatsApp (if available).

You may use the tracking number provided to monitor shipment progress directly through the courier partner's tracking portal.

If you do not receive tracking details within the expected dispatch time, please contact us at supportzyvira@gmail.com.

6. Delivery Issues & Delays

While we strive for timely delivery, delays may occur due to circumstances outside our control, including:

• Weather conditions
• Natural disasters
• Public holidays or strikes
• Transport disruptions
• High order volumes
• An incorrect shipping address provided by the customer
• Delays caused by courier partners

In such cases, we appreciate your patience and will do our best to assist.

Failed Delivery Attempts

If delivery fails due to incorrect address, unavailable recipient, or repeated unsuccessful attempts, the order may be returned to us. Re-shipping charges may apply.

7. Incorrect Address Information

Customers are responsible for entering accurate shipping details at checkout.

We are not responsible for delays or non-delivery caused by incomplete or incorrect addresses. If you need to update your address after placing an order, please contact us immediately at supportzyvira@gmail.com.

8. Damaged or Missing Packages

If your package arrives damaged, tampered with, or if items are missing:

• Contact us within 24 hours of delivery
• Share your order number
• Provide clear photos/videos of packaging and product

We will review the issue and assist according to our applicable policies.

9. International Shipping (If Applicable)

We may offer international shipping to selected countries.

International Delivery Timeframes

• Estimated Delivery: 10–15 Business Days

International Shipping Charges

Calculated at checkout based on destination and package weight.

Customs Duties & Taxes

International customers may be responsible for import duties, customs charges, VAT, or taxes imposed by their destination country. These charges are the customer's responsibility unless otherwise stated.

We are not responsible for delays caused by customs clearance processes.

10. Order Cancellation Before Shipment

Orders may be cancelled before dispatch, subject to our cancellation policy. Once shipped, cancellation may not be possible and return policies may apply instead.

Please contact us quickly if you need assistance.

11. Contact Information

For any shipping-related questions, please contact us:

Email: hellozyvira@gmail.com

Phone: +91 92135 57892

Address: Ahmedabad, Gujarat, India

Last Updated: April 2026