Return & Refund Policy

This Return & Refund Policy applies to eligible products purchased directly from zyvirastyle.com. It explains when a return, exchange, cancellation or refund may be requested and what information is needed for us to review it.

By placing an order with Zyvira, you acknowledge this policy together with our Terms of Service, Shipping Policy and Privacy Policy.

An item is generally eligible for return when all applicable conditions below are satisfied:

• The request is submitted within 3 calendar days from the recorded delivery date.
• The product is unused, unworn, unwashed, unaltered and in its original condition.
• Original packaging, tags, accessories, complimentary items and invoice are included where supplied.
• The item has not been damaged, scratched, bent, stained or otherwise affected after delivery.
• The product returned is the same product and quantity originally supplied by Zyvira.
• Required photos or an unboxing video are provided for delivery-condition claims.

Products that fail inspection or do not meet these conditions may be sent back to the customer or the requested resolution may be declined, subject to applicable law.

A return or exchange request must be raised within 3 calendar days of delivery. The delivery date shown by the courier or order-tracking system will normally be used to calculate this period.

Requests received after the policy window may be declined unless Zyvira agrees to an exception or applicable law provides an additional remedy.

Email hello@zyvirastyle.com within the return window. Please include:

• Your order number and the name or phone number used to place the order.
• The product name, quantity and reason for the request.
• Your preferred resolution: return and refund, exchange, replacement or store credit.
• Clear photographs and the required unboxing video for damaged, defective, wrong, missing or tampered-delivery claims.
• A reachable phone number and pickup address confirmation.

Do not send a product back without approval. After review, our team will share pickup, self-shipping or other resolution instructions.

A clear, continuous unboxing video is required when the claim concerns a damaged, defective, incorrect, missing or tampered item. The video should:

• Begin before the parcel is opened and clearly show the sealed package.
• Show the shipping label, outer packaging and visible condition of the parcel.
• Capture the opening process without cuts, pauses or edits.
• Clearly show every item received and the issue being reported.

Zyvira accepts eligible change-of-mind return requests made within the 3-day window. The product must remain unused, unworn and complete with its original packaging and supplied items.

Approval remains subject to inspection and any product-specific conditions clearly disclosed on the product page before purchase.

Contact us as soon as possible and no later than 3 calendar days after delivery when an order arrives damaged, defective, incorrect, incomplete or visibly tampered with.

After verification, Zyvira may provide an appropriate resolution such as:

• Replacement of the same product.
• Exchange for another eligible product.
• Full or partial refund, depending on the verified issue.
• Store credit, where agreed with the customer.

The selected resolution may depend on stock availability, the nature of the issue and the customer’s preference where reasonably possible.

Approved exchanges are subject to product availability. An exchange may be requested for a different eligible design, colour or size where applicable, or as a replacement for a verified delivery issue.

• If the replacement costs more, the customer must pay the difference before dispatch.
• If the replacement costs less, the difference may be refunded or issued as store credit, as communicated.
• If the selected replacement is unavailable, another product, store credit or a refund may be offered.

For an approved return, Zyvira covers the return shipping cost. Where reverse pickup is serviceable, we will arrange collection from the approved address.

If reverse pickup is unavailable and self-shipping is authorised, our team will provide instructions. Any reimbursement of an approved shipping amount must be agreed with Zyvira before dispatching the parcel.

Please pack the jewellery securely. Damage caused by inadequate return packaging may affect eligibility after inspection.

Returned products are inspected after receipt. We verify the item, condition, quantity, packaging, accessories and the reason stated in the request.

We will communicate whether the return is approved, whether additional information is needed, or why a request cannot be accepted. Where reasonably possible, we aim to provide a fair resolution rather than rely on technicalities.

Approved refunds are generally processed within 5–7 business days after return inspection and approval.

• Prepaid orders: Refunds are normally sent to the original payment method.
• Cash on Delivery orders: Refunds may be issued by UPI, bank transfer, store credit or another mutually agreed method.
• Provider processing: Banks, card issuers and payment services may require additional time to reflect a completed refund.

Any deductions or partial-refund basis will be communicated before the refund is completed, except where an automated payment-provider adjustment applies.

You may request cancellation before the order is dispatched by contacting us promptly. Cancellation is not guaranteed once packing or fulfilment has begun.

After dispatch, the order normally cannot be cancelled in transit. You may accept delivery and request a return under this policy if the item is eligible.

When a prepaid order is successfully cancelled before dispatch, the refund will be initiated to the applicable payment method.

A return, exchange or refund may be declined or reduced where:

• The request is submitted outside the applicable window.
• The product shows signs of wear, use, alteration, misuse or post-delivery damage.
• Packaging, tags, accessories, complimentary items or product components are missing.
• A different item, incomplete quantity or counterfeit product is returned.
• The required unboxing evidence is unavailable for a delivery-condition claim.
• The product was personalised, customised, a gift card, or clearly marked final sale/non-returnable before purchase, where permitted by law.
• There is reasonable evidence of fraud, repeated policy abuse or manipulated documentation.

Nothing in this section limits a consumer right or remedy that cannot lawfully be excluded.

This policy is intended to operate alongside applicable consumer-protection law. If a provision conflicts with a mandatory legal right, the mandatory legal right will apply.

We may update this policy to reflect operational, service or legal changes. The version posted on the website applies from its stated effective date and will not remove rights that had already accrued under applicable law.

Can I return jewellery because I changed my mind?
Yes. Submit the request within 3 calendar days of delivery and keep the product unused, unworn and complete with its original packaging.

Is an unboxing video compulsory?
It is required for damaged, defective, wrong, missing or tampered-delivery claims so the parcel condition and contents can be verified.

Who pays for an approved return?
Zyvira covers the return shipping cost for approved returns and will arrange reverse pickup where available.

How long does a refund take?
Zyvira generally processes an approved refund within 5–7 business days after inspection. Your bank or payment provider may take additional time to display it.

Can I exchange instead of receiving a refund?
Yes, subject to product eligibility and stock availability. Any price difference will be communicated before the exchange is completed.

For return, cancellation, exchange or refund support, contact us using the details below.