Please read our return, cancellation, and refund terms carefully.
At Zyvira, customer satisfaction is important to us. We want you to shop with confidence and feel assured that if something is not right, we are here to help. This Return & Refund Policy explains the conditions for returns, exchanges, and refunds for purchases made through our store.
By placing an order with us, you agree to the terms outlined below.
We accept returns for eligible items if the product:
Returns that do not meet these conditions may be declined.
You may request a return within 7 DAYS from the date of delivery.
To initiate a return, please contact us at supportzyvira@gmail.com with:
Requests submitted after the return window may not be eligible unless required under applicable law.
Once your request is received, our team will review the details and provide the next steps.
Depending on your location and order type, returns may be handled through:
Return instructions will be shared after approval.
Once the returned item is received and inspected, we will notify you regarding approval or rejection of the refund.
If approved, refunds will be processed to the original payment method or another suitable method, depending on order type.
For Cash on Delivery orders, refunds may be processed via bank transfer, UPI, store credit, or another agreed method.
We offer exchanges for eligible items, subject to stock availability.
Exchanges may be requested for:
If the requested replacement is unavailable, we may offer store credit or a refund as applicable.
If you receive a damaged, defective, tampered, or incorrect item, please contact us within 24 HOURS of delivery at supportzyvira@gmail.com.
Please share:
After verification, we may offer:
For hygiene, customization, and operational reasons, the following items may not be eligible for return unless damaged or incorrect:
If your store sells fashion jewelry, earrings or personal-wear accessories may be non-returnable for hygiene reasons unless defective.
(Incorrect item, damaged product, verified defect) — Return shipping may be covered by us or arranged through reverse pickup.
(Change of mind, no longer needed, preference issue) — Return shipping charges may be deducted from the refund or borne by the customer, where permitted.
Any applicable charges will be communicated clearly before processing.
Orders may be cancelled before dispatch by contacting us promptly at supportzyvira@gmail.com.
Once shipped, cancellation may not be possible, and return procedures may apply instead.
Refunds may be reduced or declined if:
Where possible, we aim to provide a fair and transparent resolution.
We believe in long-term customer trust. Every return request is reviewed carefully and reasonably. If there is a genuine issue, our team will work to provide a helpful solution.
For return, refund, or exchange support, contact us:
Email: hellozyvira@gmail.com
Phone: +91 92135 57892
Address: Ahmedabad, Gujarat, India
we believe jewelry is more than an accessory.