Frequently Asked Questions

Placing an order on Zyvira is simple.

1. Browse our collection.
2. Select your favorite jewelry pieces.
3. Add them to your cart and proceed to checkout.
4. Enter your shipping details.
5. Choose your preferred payment method and complete your order securely.

Once your order is placed successfully, you will receive an order confirmation through email, SMS, or WhatsApp, where applicable.

We may accept the following payment methods:

• UPI
• Credit cards
• Debit cards
• Net banking
• Wallets
• Cash on Delivery, where available
• Other secure payment options shown at checkout

Available payment options may vary based on your location, order value, and checkout availability.

Yes. Payments on our website are processed through secure and trusted third-party payment gateways.

Zyvira does not directly store your complete debit card, credit card, UPI PIN, banking password, or other sensitive payment credentials.

Yes, orders may be cancelled before dispatch.

If you wish to cancel your order, please contact us as soon as possible with your order number.

Once an order has been processed, packed, shipped, or handed over to the courier partner, cancellation may not be possible. In such cases, the return process may apply if the product is eligible.

Yes. Once your order is successfully placed, you will receive an order confirmation by email, SMS, or WhatsApp, where applicable.

The confirmation may include your order number, order details, payment status, and shipping information.

Please contact us immediately if you entered an incorrect phone number, email address, shipping address, or order detail.

Changes may not be possible once the order has been processed, packed, or shipped.

Most confirmed orders are generally dispatched within 24–48 hours. After dispatch, estimated courier transit time is generally 3–7 business days.

Delivery estimates can vary by destination, PIN-code serviceability, courier capacity, weather, public holidays and other conditions outside Zyvira’s reasonable control.

Most confirmed orders are generally prepared and dispatched within 24–48 hours.

Cash on Delivery and Partial COD orders may require additional confirmation or verification before dispatch.

Free standard shipping is available on eligible orders above ₹799. This means an eligible cart value of ₹800 or more qualifies for free standard shipping.

For orders of ₹799 or below, the applicable shipping charge is displayed at checkout before the order is placed.

Once your order is shipped, tracking details will be shared through your registered email address, SMS, or WhatsApp, where available.

You can use the tracking link or tracking number to monitor shipment progress directly through the courier partner’s tracking portal.

Sometimes delivery delays may happen due to courier issues, weather conditions, holidays, strikes, high order volume, remote location serviceability, or unexpected events.

If your order is delayed beyond the estimated timeline, please contact us:

Our team will assist you with available tracking updates.

If delivery fails due to an incorrect address, unavailable recipient, unreachable phone number, refusal to accept delivery, or repeated failed attempts, the shipment may be returned to us.

In such cases, re-shipping charges may apply. For Cash on Delivery orders, future COD availability may also be restricted.

We accept eligible returns within 3 calendar days from the date of delivery, subject to our Return & Refund Policy.

To be eligible for return, the product must generally be:

• Unused
• Unworn
• Undamaged
• In original condition
• Returned with original packaging, tags, invoice, and accessories, where applicable

Eligibility is reviewed under the published Return & Refund Policy and applicable consumer-law rights.

Contact Zyvira Support within 3 calendar days of delivery:

Please include:

• Order number
• Full name and registered contact details
• Reason for the return
• Clear product photographs where relevant
• A clear, continuous unboxing video for damaged, defective, wrong, missing or tampered-delivery claims

Keep the jewellery, parcel, shipping label, invoice and complete packaging safely until the review is completed. Do not send a product back without receiving return instructions or approval from Zyvira Support.

After the returned product is received and inspected, Zyvira will inform you whether the refund has been approved.

Eligible refunds are generally processed within 5–7 business days after inspection and approval.

Your bank, card provider, UPI service or payment processor may require additional time to reflect the refund after it has been processed by Zyvira.

Yes, eligible items may be exchanged subject to stock availability and approval.

Exchanges may be requested for:

• Size issues, where applicable
• Different color or design, where eligible
• Damaged or defective product replacement
• Wrong item received

If the requested replacement is unavailable, we may offer store credit, refund, or another suitable resolution, depending on the case.

For an approved return request, Zyvira covers the applicable return shipping cost and provides pickup or return instructions.

Please do not send a product back without approval from Zyvira Support.

Please contact Zyvira as soon as possible and within 3 calendar days of delivery.

For damaged, defective, wrong, missing or tampered-delivery claims, a clear, continuous unboxing video is required. It should begin before the parcel is opened and clearly show the unopened parcel, shipping label, complete opening process, all products received and the reported issue.

After verification, Zyvira may provide an appropriate resolution such as a replacement, exchange or eligible refund depending on the verified issue and stock availability.

No. A return may not be accepted when:

• The product has been worn, used, altered, washed or intentionally damaged.
• The product has been damaged because of misuse, improper storage, exposure to water, perfume, chemicals or avoidable handling.
• Original packaging, tags, accessories or product components are missing.
• The request is raised after the applicable return window.
• The product does not pass Zyvira’s return inspection.

Product-specific conditions clearly disclosed before purchase may also apply. Nothing in this policy limits mandatory consumer rights available under applicable law. Please review the Return & Refund Policy for complete terms.

We make every effort to display our products as accurately as possible.

However, slight differences in color, shine, finish, or appearance may occur due to lighting, photography, editing, or device screen settings.

We aim to keep product images as close to the real product as possible. Minor variations may occur due to lighting, display settings, photography angles, and natural product finish.

These small differences do not affect the overall quality or beauty of the jewelry.

To keep your jewelry looking beautiful for longer, we recommend:

• Keep jewelry away from water, perfume, sweat, lotion, and chemicals.
• Store pieces separately in a dry place.
• Wipe gently with a soft cloth after use.
• Avoid wearing jewelry while bathing, swimming, sleeping, or exercising.
• Keep jewelry in its original pouch or box when not in use.

A little care helps your favorite pieces shine beautifully for longer.

Many Zyvira pieces are designed for comfortable everyday styling. However, jewelry life depends on usage, care, storage, and exposure to moisture, sweat, perfume, and chemicals.

For longer shine and finish, we recommend following our jewelry care instructions.

Cash on Delivery may be available for selected locations, order values, and products.

COD availability will be shown at checkout based on your pincode and serviceability.

COD may not be available due to:

• Your delivery pincode
• Courier serviceability
• Order value
• Product type
• Previous failed COD deliveries
• Operational restrictions

You can still complete your order using prepaid payment options, if available.

Not always. Guest checkout may be available depending on our store settings.

However, creating an account may help you manage your orders, save your details, and enjoy a smoother shopping experience.

You can contact Zyvira customer support through:

Please include your order number when contacting us about an existing order.

We aim to respond as soon as possible during working hours.

Response time may vary depending on query volume, holidays, weekends, and issue complexity. For faster assistance, please share your order number and complete details in your first message.

Zyvira is built with a simple promise — to make stylish jewelry feel beautiful, accessible, and trustworthy.

When you shop with us, you can expect:

• Trend-forward jewelry designs
• Premium and elegant brand experience
• Fair pricing
• Secure payments
• Carefully packed orders
• Reliable shipping support
• Clear policies
• Responsive customer care
• Customer satisfaction first

Every piece is chosen with care, because we believe jewelry should make you feel confident, special, and beautifully yourself.

Zyvira means your own unique glow — expressed through every beautiful detail.

It represents confidence, elegance, individuality, and the personal shine every woman carries within her.

Zyvira is not just jewelry. It is your glow, your confidence, your smile, and your story — shining in every detail.