Privacy Policy

This Privacy Policy applies when you visit zyvirastyle.com, place an order, create an account, contact us, submit a review or otherwise interact with Zyvira.

For personal information collected through the Zyvira store and direct customer interactions, Zyvira determines why and how that information is used, except where a separate service provider independently controls its own processing.

By using the store, you acknowledge this policy together with our Terms of Service, Shipping Policy and Return & Refund Policy.

The information collected depends on how you interact with Zyvira and may include:

Identity and contact details

• Name, email address, mobile number and account details.
• Billing address, delivery address and location information you choose to provide.
• Recipient details when an order is sent to another person.

Order and transaction details

• Products viewed, added to cart, purchased, returned or exchanged.
• Order history, payment status, discounts, shipping method and delivery updates.
• Refund, cancellation, support and fraud-review information.

Device and usage details

• IP address, browser, device type, operating system and approximate location derived from technical data.
• Pages viewed, searches, clicks, session activity, referral source and interaction with store features.
• Cookie identifiers, advertising identifiers and consent preferences where applicable.

Communications and content

• Emails, WhatsApp messages, support chats and call-related information you provide.
• Reviews, survey responses, photographs, videos or other material submitted to us.

We may receive personal information:

• Directly from you when you browse, order, register, contact support, join a campaign or submit content.
• Automatically through Shopify, cookies, pixels, server logs and similar technologies.
• From service providers such as payment, delivery, fraud-prevention, analytics, advertising and customer-support partners.
• From advertising or social platforms when you interact with Zyvira campaigns or use a platform feature to contact the store.

We may combine information from these sources where permitted to keep records accurate, provide support, understand store performance and reduce misuse.

We use personal information for purposes reasonably connected with operating Zyvira, including to:

• Provide the website, cart, checkout, customer account and other store functions.
• Verify, process, pack, ship and deliver orders.
• Confirm payments, manage COD or partial-COD verification and prevent fraudulent transactions.
• Send order confirmations, invoices, dispatch updates, tracking and service messages.
• Respond to questions and manage returns, refunds, exchanges, complaints and disputes.
• Personalise store content, remember choices and improve products, navigation and customer experience.
• Measure traffic, campaign performance, conversion and operational reliability.
• Send promotional communications where permitted and manage opt-out preferences.
• Protect customers, Zyvira, Shopify and partners from abuse, security threats and unlawful activity.
• Maintain financial, tax, audit and legal records and respond to lawful requests.

Depending on the activity and applicable law, we process personal information based on your consent, steps you request before or during a transaction, fulfilment of an order, compliance with law, protection against fraud and security threats, or another purpose permitted by applicable law.

Where consent is required, you may withdraw it through the available privacy control or by contacting us. Withdrawal does not affect processing already completed before the withdrawal and may limit services that depend on the information.

Providing information is generally voluntary, but some details are necessary to create an order, take payment, arrange delivery or respond to a request. Without those details, we may be unable to complete the relevant service.

Zyvira’s online store is powered by Shopify. Shopify provides the commerce infrastructure used for storefront functions, checkout, order management, hosting, security and related services.

Information may be processed through Shopify systems and approved Shopify applications. Shopify may also process information under its own privacy terms where it acts independently, including for platform security, fraud prevention and services selected by merchants or customers.

Store privacy controls, including cookie and consent features where available, may be configured through Shopify and integrated services.

Zyvira does not directly store complete debit or credit card details. Payment information is submitted to the payment method or gateway displayed during checkout.

Payment providers may collect account, card, UPI, wallet, banking, device and verification information under their own terms. Zyvira normally receives transaction information such as payment status, reference details, risk signals and the amount paid, rather than complete card credentials.

For Cash on Delivery or partial-COD orders, information may be shared with payment, verification, courier or communication partners as needed to confirm and complete the order.

The store and selected partners may use cookies, pixels, software development kits, local storage and similar technologies.

How these technologies may be used

• Essential: secure checkout, authentication, fraud prevention, cart and core store operation.
• Preference: remembering language, location, consent and browsing choices.
• Analytics: understanding traffic, product interest, errors, performance and conversion.
• Advertising: measuring campaigns, limiting repetition, creating audiences and showing more relevant promotions where permitted.

Available choices can be managed through the store’s cookie or privacy controls and through browser or device settings. Blocking essential technologies may prevent parts of the website from working correctly.

We may share limited personal information with service providers and other recipients where necessary for the purposes described in this policy, including:

• Shopify and approved Shopify applications.
• Payment processors, banks, COD verification and fraud-prevention services.
• Courier, fulfilment, logistics and address-verification partners.
• Cloud hosting, security, customer support, communication and email providers.
• Analytics, search, advertising and social-media platforms, subject to applicable choices and settings.
• Professional advisers, auditors, insurers and authorities where legally required.
• A buyer, investor or successor in connection with a genuine business restructuring, subject to appropriate safeguards.

Providers are expected to use information only for authorised services or their separately disclosed lawful purposes.

Shopify and some service providers operate across multiple countries. As a result, personal information may be processed or stored outside India or outside the country where you are located.

Where cross-border processing occurs, we use the service within the applicable legal framework and rely on contractual, organisational or technical safeguards where required. Privacy and government-access rules may differ between countries.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Completing orders, delivery, support, returns, refunds and disputes.
• Maintaining tax, accounting, payment and business records.
• Detecting fraud, enforcing agreements and protecting legal rights.
• Meeting statutory, regulatory, audit and platform requirements.

Retention periods vary by record type and legal obligation. When information is no longer required, it may be deleted, anonymised or securely archived, subject to backup and legal-retention processes.

We use commercially reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.

Measures may include restricted access, secure Shopify infrastructure, encrypted transmission where supported, account controls, monitoring and carefully selected providers. No website, network or storage method can be guaranteed completely secure.

Customers should keep account credentials and one-time passwords confidential and contact us promptly if they suspect unauthorised activity involving a Zyvira order or account.

Subject to applicable law, verification and permitted exceptions, you may ask to:

• Receive information about personal data processed by Zyvira.
• Access or obtain a summary of relevant personal information.
• Correct, complete or update inaccurate information.
• Request deletion where retention is no longer required or legally permitted.
• Withdraw consent or opt out of promotional communication.
• Raise a grievance about how personal information has been handled.
• Nominate another person to exercise rights where applicable law provides for it.

To protect customers, we may request reasonable information to verify identity, authority and the relevant order or account. Some requests may be limited where records must be retained for legal, tax, fraud-prevention or dispute purposes.

Where permitted, Zyvira may send product updates, offers, reminders or campaign messages through email, SMS, WhatsApp or advertising platforms.

You can stop promotional email using its unsubscribe link or contact us to change your preference. Platform-level controls may also be available for SMS, WhatsApp and advertising.

Opting out of marketing does not stop essential transactional messages such as order confirmation, payment, dispatch, delivery, return, refund, security or customer-service updates.

The store is intended for adults and is not designed for children to make purchases independently. A person under 18 should use the store only with the involvement and supervision of a parent or lawful guardian.

We do not knowingly seek personal information from children for independent account or marketing use. A parent or guardian who believes a child has provided information without appropriate involvement may contact us for review.

We may update this policy to reflect changes in technology, Shopify services, business operations, privacy choices or legal requirements.

The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through the website or another appropriate channel where required.

What personal information does Zyvira collect?
Zyvira may collect identity, contact, delivery, order, payment-status, device, browsing, communication and preference information when you visit the store, place an order or contact support.

Why does Zyvira use personal information?
Personal information is used to operate the store, process orders and payments, arrange delivery, provide support, prevent fraud, improve services, send permitted communications and meet legal obligations.

Does Zyvira store complete card details?
Zyvira does not directly store complete debit or credit card details. Payments are handled by the payment provider made available at checkout under that provider's own privacy and security practices.

Can I opt out of marketing messages?
Yes. You can use the unsubscribe option in a promotional email or contact Zyvira to withdraw marketing consent. Transactional messages about orders may still be sent.

How can I request access, correction or deletion?
Contact hello@zyvirastyle.com with enough information to verify the request. Zyvira will review the request subject to applicable law, identity verification and required record-retention obligations.

Does the Zyvira website use cookies?
Yes. The Shopify store and selected service providers may use essential, analytics, preference and advertising technologies. Available cookie choices can be managed through the store's privacy controls or browser settings.

For privacy questions, consent withdrawal, customer data requests or complaints, contact Zyvira and provide enough detail to identify the relevant account, order or interaction.