Privacy Policy

Your privacy and trust are important to Zyvira.

Zyvira

At Zyvira, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, stored, and shared when you visit or make a purchase from our website.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services securely. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our store, place an order, or interact with us, we may collect the following information:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Mobile number
  • Account login details (if account creation is enabled)
  • Order & transaction information

Order & Transaction Information

  • Products ordered
  • Order history
  • Payment status
  • Refund, return, or exchange requests

Technical Information

  • IP address
  • Browser type
  • Device information
  • Time zone
  • Pages viewed and browsing behavior
  • Referral source (such as ads or social media)

Communication Information

  • Messages sent through customer support
  • WhatsApp chats, emails, or customer queries
  • Reviews or feedback submitted by you

2. How We Use Your Information

We use your information for legitimate business purposes, including to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Send order confirmations, invoices, and tracking updates
  • Provide customer service and respond to inquiries
  • Process returns, refunds, or exchanges
  • Improve our website, products, and shopping experience
  • Prevent fraud, suspicious activity, or misuse
  • Run marketing campaigns and retargeting advertisements
  • Comply with legal, tax, and regulatory obligations

Where required, promotional communications are sent based on your consent or lawful business purposes. You may unsubscribe at any time.

3. Shopify Platform & Data Storage

Our store is powered by Shopify. Your data may be stored through Shopify's secure data storage systems, databases, and general Shopify applications.

Shopify uses industry-standard safeguards to help protect your information. For more details, you may also review Shopify's own privacy practices directly on their website.

4. Payments

We do not directly store your complete debit or credit card details.

Payments are processed securely through trusted third-party payment gateways and processors, which may include services integrated with Shopify such as:

  • Shopify Payments (where available)
  • Razorpay
  • PayU
  • Cashfree
  • UPI / Wallet / Net Banking providers
  • Cash on Delivery service partners

These providers process payment information according to their own privacy and security policies.

5. Cookies & Tracking Technologies

Our website, Shopify platform, and selected partners may use cookies, pixels, and similar technologies to:

  • Keep items in your cart
  • Enable secure checkout
  • Remember preferences
  • Analyze website traffic
  • Measure ad performance
  • Personalize your experience
  • Show relevant advertisements on platforms like Meta Platforms and Google

You can manage cookies through your browser settings. Disabling cookies may affect certain website functions.

6. Third-Party Services

We may share limited data with trusted service providers only when necessary to operate our business, such as:

  • Payment processors
  • Courier and shipping partners
  • Analytics providers
  • Marketing platforms
  • Customer support tools
  • Fraud prevention services
  • Shopify apps and integrations

These providers are expected to handle your information responsibly and only for authorized purposes.

7. Data Security

We take commercially reasonable measures to protect your information from unauthorized access, misuse, alteration, or disclosure.

However, no online system or transmission method can be guaranteed to be completely secure. By using our website, you acknowledge this risk.

8. Data Retention

We retain your information only as long as necessary for:

  • Order fulfillment
  • Customer support
  • Returns and warranty-related matters
  • Accounting and tax records
  • Fraud prevention
  • Legal compliance

After that period, data may be deleted, anonymized, or securely archived where required.

9. Customer Rights

Subject to applicable laws, you may request to:

  • Access your personal data
  • Correct inaccurate information
  • Delete information where legally permitted
  • Withdraw consent for marketing messages
  • Raise privacy concerns or complaints

To make a request, contact us using the details below.

10. International Processing

Because Shopify and certain third-party tools may operate globally, your information may be processed or stored in locations outside India. Reasonable safeguards are used where applicable.

11. Children's Privacy

Our website is not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. Updated versions will be posted on this page with the latest revision date.

13. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: hellozyvira@gmail.com

Phone: +91 92135 57892

Address: Ahmedabad, Gujarat, India

Last Updated: April 2026