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Delivery made clearer
A clear guide to dispatch, delivery estimates, shipping charges, COD, tracking and delivery-condition claims for orders placed with Zyvira.
We want your order journey to be clear from checkout to delivery. This policy explains Zyvira's current dispatch timelines, estimated transit time, shipping charges, COD availability and what to do if a parcel arrives damaged, tampered with, wrong or incomplete.
Orders are generally dispatched within 24–48 hours after confirmation.
During major sales, public holidays, severe weather, unusually high order volumes or exceptional operational conditions, dispatch may take longer.
After dispatch, estimated transit time is generally 3–7 business days.
Delivery time can vary by destination, courier network, weather, public holidays and other circumstances outside Zyvira's control. Orders are dispatched from Ahmedabad, Gujarat, India.
Free standard shipping is available on eligible orders above ₹799.
For orders of ₹799 or below, the applicable shipping charge is displayed at checkout before payment. The checkout amount shown before you place the order is the relevant charge for that order.
Cash on Delivery (COD) is available on eligible orders and serviceable locations. COD availability may be partial or subject to order-level conditions shown during checkout.
Availability can depend on the delivery PIN code, order value, product eligibility and courier support. The payment methods displayed at checkout are the options currently available for that order.
When tracking details are available, they are shared through the communication details provided with the order.
Tracking updates can take time to appear after a parcel is handed to the courier. A newly generated tracking number may therefore show limited or no movement until the delivery partner completes its first scan.
Please provide a complete and accurate delivery address, PIN code and contact number.
Delays or additional charges caused by an incorrect or incomplete address, repeated failed delivery attempts or customer-requested changes may require additional handling.
Please raise an eligible delivery-condition claim within 3 calendar days of delivery and as soon as reasonably possible after discovering the issue.
A continuous unboxing video is required for claims involving damaged, defective, wrong, missing or tampered deliveries. The video should clearly show the unopened parcel, shipping label and complete unboxing process without cuts.
Begin recording before opening the parcel and show the parcel from all visible sides.
Clearly capture the shipping label, outer packaging and any visible damage or tampering.
Open the parcel in one continuous recording without cuts, pauses or hidden sections.
Show every item received, the product condition and any missing, wrong or damaged component.
Contact Zyvira within the claim window and include your order details and supporting evidence.
For return eligibility, claim requirements and refund handling, please read the Return & Refund Policy.
Delivery estimates are not guaranteed dates. Zyvira is not responsible for unavoidable courier delays after dispatch, but the support team will assist with available tracking and courier information where possible.
Delays may occur because of remote-location routing, weather, public holidays, transportation disruption, local restrictions, courier capacity or other conditions outside reasonable operational control.
For order help, use the details on the Contact page and include your order information for faster assistance.
Where relevant, please share your order number, registered contact details, tracking number, a short explanation of the issue and supporting photos or video.
Direct answers to common questions about Zyvira order delivery.
Orders are generally dispatched within 24–48 hours after confirmation. Major sales, public holidays, severe weather or exceptional operational conditions may extend this timeline.
Estimated courier transit time is generally 3–7 business days after dispatch. Actual timing can vary by destination and courier conditions.
Free standard shipping is available on eligible orders above ₹799. For orders of ₹799 or below, the applicable shipping charge is shown at checkout.
COD is available for eligible orders and serviceable PIN codes. It may be partial or subject to the order-level conditions displayed during checkout.
Tracking can take time to update after the parcel is handed to the courier. The first movement normally appears after the delivery partner completes its initial scan.
Record a continuous unboxing video showing the unopened parcel, shipping label and complete opening process. Contact Zyvira within 3 calendar days of delivery with your order details and evidence.
Contact Zyvira as soon as you notice the error. Address changes are not guaranteed after packing or courier processing has begun.
Share your order number and the contact details used at checkout so the Zyvira support team can review the available order and courier information.
At Zyvira, jewellery is not just something you wear - it is the glow you carry, the confidence you feel, and the beauty people remember.
