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At Zyvira, every artificial jewellery and imitation jewellery order is packed with care. If something is not right, our return, exchange, and refund process is made to be clear, simple, and customer-friendly.
Return requests must be raised within 3 days of delivery. Please contact Zyvira support as soon as possible if you receive a damaged, defective, wrong, missing, or unsuitable product.
Returns are accepted for damaged, defective, wrong, or missing items. Change-of-mind returns are also accepted within the return window if the jewellery is unused, unworn, and in original condition.
A clear opening or unboxing video is required for damage, wrong product, missing item, or quality-related claims. This helps us verify the issue and resolve your request quickly.
Used, worn, damaged-after-use, altered, or mishandled jewellery is not returnable. For hygiene and safety, jewellery must be unused and kept in its original condition.
For approved return requests, Zyvira will take care of the return shipping cost. Our support team will guide you through the pickup or return process.
Prepaid order refunds are processed to the original payment method. For Partial COD orders, the prepaid amount may be refunded to the original method and COD amount may be refunded through UPI or bank transfer.
Zyvira accepts return requests within 3 days of delivery. Customers should contact support as soon as possible with order details, product photos, and the required unboxing video.
Yes, change-of-mind returns are accepted within 3 days of delivery if the jewellery is unused, unworn, undamaged, and in its original condition with packaging.
Yes, a clear unboxing video is required for damaged, defective, wrong product, missing item, or quality-related claims. This helps Zyvira verify and resolve the issue quickly.
Prepaid order refunds are processed to the original payment method. For Partial COD orders, the prepaid portion may be refunded to the original payment method and COD amount may be refunded through UPI or bank transfer.
After the returned product is received and inspected, eligible refunds are usually processed within 5–7 business working days.
Yes, exchanges are possible if stock is available. If the same item is not available, Zyvira support will guide you with the available options.
No, used, worn, altered, damaged-after-use, or mishandled jewellery items are not returnable. Items must be unused and in original condition for return approval.
At Zyvira, jewellery is not just something you wear - it is the glow you carry, the confidence you feel, and the beauty people remember.
